We value your privacy.

This is our Notice of Privacy Policy and it describes how we protect, collect, use, and share customer information. Customer information means all nonpublic information related to an identified individual, which is sometimes called personally identifiable information. Customer information does not include anonymized data or de-identified data, which do not identify an individual.

Our Privacy Principles

• We do not sell customer information.
• We do not allow those who are doing business on our behalf to use our customer information for their own marketing purposes.
• We contractually require any person or organization providing products or services on our behalf to protect Western Insurance customer information.
• We do not share customer medical information within the Western Insurance family of companies unless:
  • You expressly authorize it; or
  • It is permitted or required by law; or
  • Your insurance policy contract with us permits us to do so.
• We may share customer information and permit others to use that information if you give us your consent, it is necessary to complete a transaction you request, or it is otherwise permitted by law.
• We handle information about former and prospective customers the same as existing customers.

We Protect Customer Information

We maintain physical, electronic, and procedural safeguards to protect customer information and to comply with federal and state laws. In addition, we review our policies and practices, monitor our computer networks, and test the strength of our security.

We retain customer information for legal, auditing, regulatory, and business purposes.

How We Use Customer Information

We use customer information, sometimes including consumer report information, to do things such as:

• Underwrite and rate your policies and accounts.
• Process your claims.
• Protect against fraud and unauthorized transactions.
• Provide proper billing.
• Confirm your identity and service your policies and accounts.
• Enhance your customer experience and improve our products and services.
• Offer you other insurance and financial services products.
• Develop and offer new products and services.
• Develop either anonymized data or de-identified data by making reasonable efforts to remove personally identifiable information so the information is no longer customer information. We develop this data for certain purposes, such as analysis to understand more about our customers and our industry, or for other commercial purposes as permitted by law. 
• Perform other activities as required or permitted by law.